Terms Of Use


1 Agreement

1.1 By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms and Conditions and you agree to comply with all applicable laws, rules and regulations.

2 Your details

2.1 When you register with the www.11plusdiy.com web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

3 The Contract Between Us

3.1 Any contract for purchases made through the web site will be with Quattro Ethereal Limited, registered in England, and whose registered office is also in England, company registration number 7247944.

4 Governing Law

4.1 This contract is subject to the law of England and Wales. These terms shall be governed by and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have jurisdiction to resolve any disputes between us.

5 Force Majeure

5.1 Quattro Ethereal Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any defective to services that is caused by any event or circumstance beyond its reasonable control.

6 Complaint

6.1 Quattro Ethereal Limited operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint with the www.11plusdiy.com web site, please contact the customer service centre at the following e-address (support@11plusdiy.co.uk) or alternatively you may contact us at the following postal address:

Customer Services
Quattro Ethereal Limited
PO Box 15794
Bromsgrove
B60 9GS

7 Viruses and Other Misuse

7.1 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

7.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

8 Data Privacy

8.1 Quattro Ethereal Limited may gather data, but only in accordance with the Data Protection Act 1998. Any information about you (such as that requested on any forms) will be used only to send you the information you have requested. Any data is distributed only within Quattro Ethereal Limited and to no other external organisations.

8.2 Quattro Ethereal Limited has a privacy statement for all clients. All personal details that you give us are securely stored. We do not store credit card details nor do we share customer details with any 3rd parties. All credit card transactions are processed by Paypal and as such Quattro Ethereal Limited is never in possession of your card details. Quattro Ethereal Limited do not, nor ever intend to, supply or sell customers details to any outside organization.

8.3 Quattro Ethereal Limited will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part Quattro Ethereal Limited cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

9 Events beyond our Reasonable Control

9.1 We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10 Termination

10.1 We may terminate your www.11plusdiy.com membership at our discretion without notice. If we do so, we will give you a prorated refund of your membership fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of 11plusdiy.com, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

11 Changes to Site

11.1 Quattro Ethereal Limited may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. Quattro Ethereal Limited reserves the right to withdraw offers and discounts at any time and at our discretion. Whilst every effort has been made to ensure the accuracy of the information presented, Quattro Ethereal Limited do not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. Quattro Ethereal Limited does not accept liability for any errors or omissions.

12 Conditions of Use – Copyright & Fair Usage

12.1 Registered members may save and print individual items included on this Site. However this must be for your personal, non-commercial use only. Any other onward distribution or further publication is prohibited. Schools, teaching establishments, tutoring groups, other organisations or individuals wishing to make use of the questions must adhere to the strict rules of copyright.

12.2 Registered members are only permitted to use ‘Subscription’ material supplied by Quattro Ethereal Limited whilst they have a current paid subscription. On termination of a subscription (mutually agreed or not), all material supplied by Quattro Ethereal Limited must be deleted or destroyed (electronically or paper etc).

12.3 Notwithstanding the provisions of section 12.1, the fair use of a copyrighted work, including such use by reproduction in copies or by any other means specified by that section, for purposes such as criticism, comment, news reporting, teaching (including multiple copies for own or classroom use), scholarship, or research, is an infringement of copyright. In determining whether the use made of a work in any particular case is a fair use, the factors to be considered shall include:

  • The purpose and character of the use, including whether such use is of a commercial nature or is for non-profit educational purposes;
  • the nature of the copyright infringement;
  • the amount and substantiality of the portion used in relation to the copyrighted work as a whole; and
  • the effect of the use upon the potential market for or value of the copyrighted work.

13 Disclaimer

13.1 Quattro Ethereal Limited disclaims all warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose.

13.2 In no event shall Quattro Ethereal Limited be liable for any damages whatsoever, and in particular we shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use arising out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise.

13.3 Quattro Ethereal Limited grants access to the pages contained herein upon condition that the visitor or viewer accepts the jurisdiction of the courts and laws of England and Wales to govern matters between us in relation to this web site.

13.4 This website and assessment papers may include inaccuracies or typing errors. Changes are made from time to time on this website, and to the information contained within it. Advice received or gleaned from this website should not be relied upon for personal, medical, legal or financial decisions and you should contact an appropriate professional for specific advice tailored to your requirements.

13.5 Quattro Ethereal Limited does not suggest nor imply that any score achieved on any of its products will result in a pass in any exam nor acceptance at any school.

13.6 Quattro Ethereal Limited shall have no liability to you for any failure to provide access to the website. Whilst every effort is made to ensure access to the web site at all times, there may be periods where the website is offline.

14 Limitation of Liability

14.1 Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction

15 Links

15.1 Any websites owned by Quattro Ethereal Limited may include links that will allow you to leave the site. These linked sites are not under the control of Quattro Ethereal Limited and as such Quattro Ethereal Limited is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites.

15.2 Quattro Ethereal Limited is not responsible for webcasting or any other form of transmission received from any linked site. Any links provided by Quattro Ethereal Limited are only as a convenience, and the inclusion of a link does not imply endorsement by Quattro Ethereal Limited of any site.

15.3 Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.

16 The Customer

16.1 Quattro Ethereal Limited does not sell products for purchase by children. Quattro Ethereal Limited sells products for purchase by adults. If you are under 18, you may use 11plusdiy.com only with the express permission or involvement of a parent or guardian.

17 Refunds - Software

17.1 The software products available for purchase on the 11PlusDIY website are available in Demonstration model. We provide this mode to let you fully evaluate them before you make a purchase decision. Please use the Demonstration mode to make sure the software product meets your needs before you purchase. We are available to assist you with any configuration problems.

17.2 When you purchase one of our software products, and after your payment has cleared, you will receive access to the product. Refunds will only be given within 7 days of payment, where the software has not been accessed.

In circumstances where the software has been accessed, refunds will be issued at Quattro Ethereal’s discretion. Under these circumstances you will need to provide Quattro Ethereal with a signed letter, stating your date of purchase and a statement declaring why the software product is not fit for purpose and that the software product is no longer in use and will never be used again.

This refund policy only applies to software products purchased from the 11PlusDIY website.

If you would like to discuss Quattro Ethereal's refund policy, please use the contact us form.

18 Refunds – Mock Exams

18.1 Where a seat has been procured this is considered NON-REFUNDABLE as spaces are limited with the exception of where the test day in question is cancelled or details of the test day are significantly changed (for example, time, venue, date etc). Bookings may be amended provided this is done more than 14 days prior to the Mock Exam Test, but this is subject to an Administration Fee of £10

If you would like to discuss Quattro Ethereal's refund policy, please use the contact us form.

19 Losses

19.1 Quattro Ethereal Limited will be responsible for any losses you suffer as a result of us breaching these Terms if the losses were reasonably foreseeable to both you and to us when you joined 11plusdiy.com. Quattro Ethereal Limited will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you joined 11plusdiy.com.

20 Value Added Tax – VAT

20.1 VAT is liable to all any customer who belongs inside the EU. If you are not Liable for UK VAT then you must declare this prior to purchase. Details can be found at www.hmrc.gov.uk. Your evidence is required to show that you are not liable to UK VAT or resident outside the EU.

21 Promotion Offers

21.1 We sometimes offer customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial members can at any time choose not to continue to regular membership at the end of the trial period. You can cancel your promotional membership in Your Account at any time.

21.2 Any products acquired during registration using a promotion code, are the property of Quattro Ethereal Limited.

21.3 Any actions perceived by Quattro Ethereal Limited, to be a misuse will result in that registration being terminated without notice. This includes organisations or groups attempting to acquire bulk quantities of products or the same household attempting to acquire large quantities.

22 Resale

22.1 No Quattro Ethereal Limited products are available for resale. Any products found to be acquired through resale will become the property of Quattro Ethereal Limited.

23 Privacy Policy

23.1 Use of email addresses - Quattro Ethereal Limited uses the email addresses entered at registration to inform the recipients about the progress being made by the pupil.

23.2 Use of addresses - Quattro Ethereal Limited uses the addresses to send any hard products purchased and refunds.

23.3 Security of information - Quattro Ethereal Limited does not share the information we collect with any other organisations.

24 Consent

24.1 By using this Website you therefore consent to the collection and use of your personal information by Quattro Ethereal Limited as detailed in this privacy policy.

24.2 The consumer has the right to a full refund for any or all of the products purchased within 14 days provided that the pupil has not successfully logged on to the website using their username and password and accessed the product.

24.3 During the use of the Online Assessments, Quattro Ethereal Limited will provide each party with the most appropriate products and services according to the learning progress.

24.4 Quattro Ethereal Limited may send emails advertising other products which may be of little relevance and if so please accept our apologies.

25 Security

25.1 The purchase area of Quattro Ethereal Limited Sites is hosted by 1&1 Hosting and is secure.

25.2 No credit card information is stored on our own servers.

Copyright © 2013 Quattro Ethereal Limited. All rights reserved.

All rights reserved. No part of these publications or web pages may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage or retrieval system, without permission in writing from Quattro Ethereal Limited.

Any person who commits any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages.

The web sites 11plusdiy.co.uk, 11plusdiy.com are operated by Quattro Ethereal Limited, PO Box 15794, Bromsgrove, B60 9GS, UK. Registered in England and Wales, Company Number 7247944.